ITIL is the most widely accepted foundation framework, a set of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience. The ITIL practices help achieve good quality service and also helps overcome difficulties that may crop up in the development of IT systems. Many international companies like the Microsoft, IBM, Caterpillar and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management. Through the use of the ITIL Service Lifecycle, the framework helps organizations transform and adapt to the changing economic climate and the market place. This helps with implementation of further improvements to practices that are oriented at achieving high levels of business performance.
ITIL is a globally recognized set of best practices that finds implementation in the IT Services Management, in many organizations. And as is, there isn’t a dearth of ITIL qualified professionals in the IT arena. This adds on as a benefit for organizations as increased availability in ITIL qualified professionals translates to cost reduction on training and successful implementation of the framework. Thus, getting certified in the different levels of ITIL gives you the edge over the rest of the competitors seeking the same role as you are, or rather as Neil Wilson, an ITIL expert states: it’s a foot in the door, and it gets you on the shortlist!